terms + conditions
DH Solutions is a division of Deer Heart Solutions Ltd. Co. Alexis Brown of DH Solutions provides freelance and independent contractor business development consulting, business writing, design, and Wix website design and maintenance services. DH Solutions is a Wix Partner but is not employed by or affiliated with Wix and operates independently. As a Wix Partner, DH Solutions has access to more resources through Wix but does not have any control over the functionality of the platform.
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design + website build terms
introduction call + discovery
Every website project bust be initiated with an introduction call so both parties can determine if it is a good fit and for the prospective client to share the overall scope of work.
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quote + deposit
DH Solutions will provide a quote based on the details shared during the introduction call. If necessary, DH Solutions may send a questionnaire or schedule a second call to confirm necessary details. The more details a client can provide in advance will lower the total cost of the project and shorten the timeline. The quote from DH Solutions will include the Scope of Work and timeline, the base rate for service, and a request for a deposit.
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The deposit size will vary based on the quote and will be applied toward services rendered. Work will not begin until the deposit is paid. Payment of the deposit is an acceptance of the quote and acts as an electronic signature for the work agreement/contract. Deposits are non-refundable.
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additional charges
If there are changes or additions to the original Scope of Work or timeline after the deposit is paid, DH Solutions will invoice the client at $75 per hour. Examples of changes to items listed in the quote/agreement that will incur additional charges include, but are not limited to:
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New pages
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Additional graphic design
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Installations of additional or different applications
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Photo editing
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Additional check-in calls
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Additional revisions
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Delays in delivering necessary content
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Delays in providing requested feedback
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A project may incur additional charges for the use of third party applications or tools.
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All additional charges will either be added to the original invoice or invoiced separately.
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payments
A payment schedule will be included in the quote/agreement and will vary depending on the Scope of Work. The total balance owed must be paid in full before DH Solutions will transfer site ownership to the client.
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DH Solutions will send the client an invoice via email. Payment is due upon receipt though DH Solutions provides a window of 14 days as a courtesy.
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Clients may pay their invoice with the following payment methods:
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Using the link included with the emailed invoice
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Paypal (to @deerheartconsult)
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Venmo (to @deerheartconsult)
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CashApp (to @deerheart27)
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Checks are accepted with prior approval only. Checks must be made out to Deer Heart Solutions Ltd. Co. and mailed to Alexis Brown, DH Solutions, PO Box 52, Taos, NM 87571. Post dated checks are not accepted and will be returned to you.
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late payments
Payment is due on the date the invoice is issued. A grace period has been added as a courtesy, which ends on the Due Date listed on the invoice. Payment received after the grace period is a late payment. The grace period is subject to change.
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I understand that payment deadlines may be hard to meet. If that is the case, the client must inform DH Solutions of the delayed payment a minimum of three (3) days before the Due Date listed on the invoice. The client and DH Solutions must come to agreement on a new payment schedule with a specific date payment will be made. New payment arrangements must be mutually agreed upon and confirmed in writing. If the client has not received a written acceptance and confirmation of the new payment arrangements, then the original due date remains active.
If payment is received after 5 pm on the Due Date listed on the invoice without prior approval and new payment arrangements being made, then a late fee of five-percent (5%) of the amount owed (before taxes) will be added to the clients account on the following day and again every 30 days until the account is paid in full. Should non-payment exceed thirty (30) days, DH Solutions reserves the right to submit the unpaid invoice to a collections agency or take legal action.
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website domain + hosting
Website domain names are leased from domain name registration companies and must be paid for by the client. If DH Solutions registers a domain name for a client, that registration will be made in the client’s name, and, in such instances, when the agreement with DH Solutions expires or is terminated and the clients account is paid in full, the client has the right to continue to use that domain name.
Wix.com hosts the website. All websites with a custom domain require a Wix Premium membership plan, which can be paid for in monthly or annual installments.
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Domain name renewal, hosting plan renewal, and renewal fees are the responsibility of the client. Clients are advised to closely monitor renewal dates and to verify that renewal payments have been processed. DH Solutions is not responsible for expired domain names or hosting plans.
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on-going support + maintenance terms
DH Solutions will do regular site updates and website maintenance on websites designed by DH Solutions or for clients who purchase an SEO plan.
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quote
DH Solutions will provide a quote which lists the Scope of Work, payment terms, and payment schedule.
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additional charges
Should the client need additional work outside of the agreement's Scope of Work, a request must be made in writing. Should a tasks require more time that estimated, DH Solutions will provide details in writing to the client. DH Solutions will not complete the additional work without prior written authorization from the client. DH Solutions will invoice the client at $75 per hour. Additional charges that are incurred will be invoiced separately.
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payments
Payment for on-going support and SEO services is a retainer for service and must be paid in advance. A payment schedule will be included in the quote/agreement and will either be per project or monthly, depending on the Scope of Work. Work will not commence if there is an outstanding invoice for additional work (see below). A client must give a minimum of thirty (30) days notice if canceling an agreement for on-going support or SEO work. Payments made are non-refundable. Cancellations with fewer than thirty (30) days notice with incur a fee equal to the monthly retainer.
The client may set up a recurring payment with a credit, debit card, or Paypal payment, or DH Solutions can send the client an invoice via email.
If the client prefers to be invoiced for on-going support or an invoice is issued for additional work, payment is due upon receipt, though the invoice includes a grace period of 14 days as a courtesy.
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Clients may pay their invoice with the following payment methods:
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Using the link included with the emailed invoice
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Paypal (to @deerheartconsult)
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Venmo (to @deerheartconsult)
-
CashApp (to @deerheart27)
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Checks are accepted with prior approval only. Checks must be made out to Deer Heart Solutions Ltd. Co. and mailed to Alexis Brown, DH Solutions, PO Box 52, Taos, NM 87571. Post dated checks are not accepted and will be returned to you.
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late payments
Payment for additional work or cancellation fees is due on the date the invoice is issued. A grace period has been added as a courtesy, which ends on the Due Date listed on the invoice. Payment received after the grace period is a late payment. The grace period is subject to change.
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I understand that payment deadlines may be hard to meet. If that is the case, the client must inform DH Solutions of the delayed payment a minimum of three (3) days before the Due Date listed on the invoice. The client and DH Solutions must come to agreement on a new payment schedule with a specific date payment will be made. New payment arrangements must be mutually agreed upon and confirmed in writing. If the client has not received a written acceptance and confirmation of the new payment arrangements, then the original due date remains active.
If payment is received after 5 pm on the Due Date listed on the invoice without prior approval and new payment arrangements being made, then a late fee of five-percent (5%) of the amount owed (before taxes) will be added to the clients account on the following day and again every 30 days until the account is paid in full. Should non-payment exceed thirty (30) days, DH Solutions reserves the right to submit the unpaid invoice to a collections agency or take legal action.
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disputes + chargebacks
DHSolutions strives to maintain open and transparent lines of communication with all clients. If a client is unhappy with any service provided by DH Solutions, we request that attempts be made to resolve the situation through open, candid discussion.
If we receive a chargeback or payment dispute from the company that processed a client's payment or the client's credit card company or a bank, then the website service and/or project will be suspended immediately. A $50 chargeback fee (issued to recover fees passed on to DH Solutions by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done.
Requesting a chargeback or opening a PayPal dispute for a valid charge from us is considered fraud and it is not an appropriate or legal means of obtaining a refund.
DHSolutions and all other subsidiaries of Deer Heart Solutions Ltd. Co. reserve the right to disable and/or terminate a user’s account if a user is found in violation of ethical web practices. Accounts terminated due to policy violations will not be refunded.
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ownership + intellectual property
design + development
All written content and media files used as content in a commissioned website must be provided by the client unless the scope of work includes DH Solutions providing content development. Any photos provided by the client must have been created by or for the client or include a valid user license, The client must have ownership of the content or have written permission to use the content by the owner. It is up to the client to ensure the content does not infringe on any trademark, service mark, or copyright. DH Solutions is not responsible for intellectual property infringement claims made about content provided by the client.
Clients should not send irreplaceable photos or documents nor send content that must be returned. All content should be sent electronically.
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Content provided by DH Solutions is created by DH Solutions or, if created by a third party, has a commercial use license.
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DH Solutions retains ownership of all work produced as a part of the agreement through the life of the agreement. Work produces includes but is not limited to graphic design, website development, written content, data, reports, etc. When an agreement expires or is terminated, and when the account is paid in full. DH Solutions will transfer ownership of all work produced for a client. This does not include worksheets, templates, and other tools created by DH Solutions and which were used to facilitate the services rendered by DH Solutions to the client.
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No client has authorization to resell the work created by DH Solutions.
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No client has authorization to use any portion of the work produced by DH Solutions on a different website or in a redesign of the website crated by DH Solutions if the new website will give another company credit.
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All clients must recognize DH Solutions as the creator of the website, design, etc. DH Solutions will include a statement to this effect in the footer of the website.
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alterations
DH Solutions provides clients with instruction on how to do basic text and media updates as well as instruction on using any Wix applications added to the site. These instructions include specifications on media sizes. The client agrees to:
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follow the provided instructions when making updates to the website
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only use media (images, videos, music, etc) that follow the stated specifications
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not alter the website design for as long as the client uses the design implemented by DH Solutions
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DH Solutions offers a discounted hourly rate for site updates. After the agreement expires or is terminated, should the client choose to work with a different designer or make significant changes to the website design, the client must inform DH Solutions. This is true (This is so DH Solutions can update any references to your project on the DH Solutions website, the Wix Partner profile page, or other.)
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confidentiality
All information that a client provides to DH Solutions, whether it directly relates to the Scope of Work or otherwise, is held in strict confidence. All information is confidential unless it is already in the public domain. The client has final approval on the information included in website content.
DH Solutions will never share information about a client or their business unless directed to by the client or as is required by law. Confidentiality survives the expiration or termination of any agreements between DH Solutions and a client.
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